It is now generally accepted that success in increasingly competitive markets will
depend more and more on the quality of knowledge which organisations apply to their
key business process.
Knowledge not stored or shared is knowledge lost. Knowledge Management, one of the
major initiatives organisations will have to undertake for sustained growth and
profitability, comprises a range of practices used by organisations to identify,
create, represent and distribute knowledge for reuse, awareness and learning. Knowledge
Management programmes are tied to organisational objectives and intended to achieve
specific outcomes such as shared business intelligence, empowered work force, improved
performance, competitive advantages or higher level s of innovation.
Knowledge may be captured at three stages : before, during or after knowledge-related
activities. Individuals undertaking new projects might access information resources
to learn best practices and lessons learned from similar projects undertaken previously,
access relevant information again during the project implementation to seek advice
on issues encountered and access information on after-project actions and review
By unifying core competencies and standardising functions within organisations as
also across industries - thereby creating virtual enterprise - skills, resources
and cost benefits are shared to deliver value driven products and services to customers.
Knowledge Management offers systems, repositories and corporate process to encourage
and formalise the above process.
In line with the above mission, we have embarked on a structured way of knowledge
Management process as under:
Strategic Business Unit Process
Service, Resource Support & Procurements
Design Excellence & Standardisation
Record and Document Management
Drawing Management and customised flow and reports.
Other initiatives from individual operating groups like
Health, Safety & Environment, Quality,
Construction Skills Training Institute
(CSTI) and so on..
Finance & Accounts
Audit, Legal Services
Other processes /specialised needs are continuously under
Our efforts to cover more areas of our operations will continue. We welcome valuable
suggestions and new ideas.